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Travel Card
Info Lost, No Evidence of Fraud or Misuse
By Jim Garamone
American Forces Press Service
WASHINGTON, Feb. 2006 –
About 900,000 Defense Department employees may
be affected by Bank of America's loss and the
possible compromise of government travel card
information, Pentagon officials said today.
The General
Services Administration and Bank of America
notified DoD that GSA "SmartPay" travel cards
are affected. Officials said Bank of America has
been monitoring the affected accounts and there
has been no evidence of fraud or misuse of the
accounts.
Bank of America
is sending letters to affected employees.
"Information regarding travel card program
accounts for individual card holders has been
lost, and it is possible that that information
has been compromised, though we don't believe
that that is the case," said Teresa McKay, the
Defense Department's deputy chief financial
officer.
The U.S. Secret
Service is conducting the investigation, with
help from the Defense Criminal Investigative
Service. Officials said that although there has
been no evidence of criminal activity, release
of details on the circumstances of the loss
could jeopardize the investigation.
"Indications
right now are that it is an accidental event,"
McKay said. "The bank has been monitoring the
accounts involved from the onset, and to date
there has been no indication of fraudulent
activity."
The information
is personal cardholder information -- names,
Social Security numbers, addresses and account
numbers – on magnetic tape. The loss occurred in
late December. GSA notified DoD on Jan. 19.
McKay said the delay was necessary to protect
the integrity of the investigation.
"The bank is in
the process of notifying cardholders of the
situation," McKay said. "They will be given a
special customer service number that has been
set up by the bank specifically for this
purpose. If (cardholders) have any questions,
they can contact the bank. If they would like,
they may request that the bank cancel the card
and reissue a card to them."
McKay added that
consumers should always keep an eye on any
credit accounts they have. "It's always prudent
for any cardholder to monitor their monthly
statements (and) dispute any charges they may
question, and also it's important for all of us
to get a credit report at least once a year and
look at the content of that report," she said.
Bank of America
has set up a hotline for those affected. The
number is (800) 493-8444. Cardholders who notice
irregularities in their accounts should call the
Bank of America at the 800 number printed on the
back of their cards, McKay said. "If you are an
affected cardholder, you may contact Bank of
America for information on obtaining a free
credit report," she added.
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