AAFES Personal Shoppers Deliver Comforts of Home

by Anstey Judd, AAFES


DALLAS – Since troops made their way to the Middle East after 9/11, AAFES has aggressively extended the Armed Forces’ exchange benefit to the frontlines. Beyond the Operation Iraqi and Enduring Freedom theaters, AAFES has also delivered support to Soldiers, Airmen, Sailors and Marines at Landstuhl Regional Medical Center as part of Public Law 1559 since 2003. Now, with the opening of the Center of the Intrepid at Brooke Army Medical Center (BAMC) at Ft. Sam Houston, AAFES is taking lessons learned in service to troops recovering from injuries received in a war zone to BAMC, where the military’s oldest and largest exchange service is ensuring that America’s “wounded warriors” have access to all of the essentials available at the BX/PX through a dedicated personal shopper program.

“Because many of these service members are unable to leave their rooms, we are bringing the exchange benefit to them through their very own personal shopper,” said Fort Sam Houston General Manager Darryl Porter. “The shopping service allows troops recovering from amputations, burns and other serious injuries at BAMC to concentrate on their rehabilitation instead of worrying about how they are going to get a clean pair of socks or comfortable T-shirt.”

AAFES’ personal shopper program relies on a clothing request form that indicates each service member’s sizes, such as waist and length for pants, shoe size and shirt size. The service members can also request special items that make their injuries more comfortable such as sleeveless shirts for arm and shoulder injuries, loose shorts or zip away pants for leg injuries, and hats or scarves for head injuries. Most request comfortable clothing such as athletic shorts, T-shirts and wind suits for stays in the hospital and jeans and a polo shirt for the trip home. The Ft. Sam Houston Exchange is even taking steps to expand the BAMC personal shopper program by creating a “catalog” highlighting basic merchandise available to those unable to visit the BX/PX.

Section 1319 of Public Law 1559 allows AAFES to allocate $250 towards the purchase of civilian clothing to qualifying service members who arrive at several military hospitals. To qualify for the allotment, service members must be medically evacuated from OEF and OIF. While the Army bears the expense of the physical merchandise, the manpower and costs associated with making this program work are the responsibility of AAFES.

“The resolve to dedicate personal shopper positions to various hospitals is indicative of AAFES’ commitment to America’s troops,” said AAFES’ Senior Enlisted Advisor Chief Master Sgt. Bryan Eaton. “Whether they’re at their home station, deployed overseas, providing support in the wake of a natural disaster or even in the hospital, AAFES will be there to serve and support.”

In addition to their very own personal shopper, an AAFES barber regularly makes the rounds to cut the wounded patients’ hair. Also, many celebrity and “retailtainment” events sponsored by AAFES include a visit to BAMC to visit with the troops.

The PX’s relationship to recovering troops doesn’t end at the Intrepid or Landstuhl. In fact, once service members are able to leave their own rooms, they are encouraged to shop or go to the food court as part of their rehabilitation. In many cases, an AAFES personal shopper goes along to assist with any needs that may arise.

Nation Safer Now Than Before 9/11, DoD Official Says


By Fred W. Baker III
American Forces Press Service

ARLINGTON, Va., Feb. 2007 – America is safer today than before the Sept. 11, 2001, terrorist attacks, the Defense Department’s top homeland defense official said today.

It is no accident that America has not suffered another terrorist attack on its home soil since 9/11, Acting Assistant Defense Secretary for Homeland Defense Peter F. Verga said after delivering opening remarks at the department’s first Homeland Defense Conference here.

“My view is that the only reason we haven’t been attacked is the enemy has not been able to do it,” Verga said. “They’re not waiting for some strategic opportunity. They’re going to attack us when they can, however they can do it. The fact that they have not been able to is a direct result of what we’ve been doing around the world.”

Verga warned, however, that although America has made much progress, more can be done, and he said he doubts there will ever be a time that a terrorist threat no longer exists.

“There is no doubt in my mind that we are safer,” he said. “I’m not sure that we will ever be safe from this particular threat. This is one of those threats that is so difficult to deal with. You can’t protect every place, every time from every conceivable threat.”

Verga said DoD wanted to bring together officials who work homeland defense issues from across the services, defense agencies and combatant commands. He said he hopes the conference broadens the understanding of the department, brings to light any issues outside Washington and identifies any needed policy guidance.

“We get ideas … by talking to people out in the field and seeing what they are doing on a day-to-day basis and what we can do to help,” Verga said.

Verga noted that DoD Homeland Defense also responds to natural disasters on behalf of the department. DoD is doing a better job planning for all types of emergencies, Verga said, working with civilian and interagency counterparts such as Department of Homeland Security and Federal Emergency Management Agency.

This will help the agencies work together in the event of major disasters, he said.

Related Sites:
DoD Homeland Defense

Bush: NATO Is 'the' Vital U.S. Security Relationship


By Jim Garamone
American Forces Press Service

WASHINGTON, Feb. 2005 – President Bush called NATO "the vital relationship for the United States when it comes to security." Bush spoke during a press conference today at NATO headquarters in Brussels, Belgium.

During a press conference with NATO Secretary-General Jaap de Hoop Scheffer, Bush said NATO has worked in the past, and all nations must work together to ensure the alliance works in the future.

The secretary-general said that all countries in NATO expressed strong support for operations in Afghanistan, and "strong support for the training mission in Iraq, where we have further ambitions in setting up the training academy, and where we have now fully manned and financed what we committed to do."

The secretary-general said government leaders discussed a stronger political role for the alliance. "NATO is a political/military alliance, and that we should not shy away from discussing political subjects of relevance," De Hoop Scheffer said.

Bush is in the midst of a trip to Europe to stress the importance of the transatlantic alliance and to mend fences with allies who disagreed with the coalition decision to liberate Iraq. Bush said NATO is the most successful alliance in history. "Because of NATO, Europe is whole and united and at peace, … and that's a milestone in the history of liberty," he said.

Bush highlighted the changes NATO is making. "In order for NATO to be vital, it's got to be relevant," he said. "And if it stays stuck in the past, … it's slowly but surely going to fade into oblivion."

The alliance has formed the NATO Response Force and the Chemical and Biological and Radiological and Nuclear Battalion. The military side has streamlined NATO's command, and the alliance is involved in the Middle East.

Bush thanked the NATO countries for their support in Afghanistan. Many nations participate in the International Security Assistance Force, and others support provincial reconstruction teams.

The president also addressed the Iraq rift in the alliance during the meeting. "First, many member countries have sent troops into Iraq as a part of the liberation of Iraq, and I thanked them there and I reminded them that, you know, every life is precious and we appreciate the sacrifices being made by their citizens," he said. "But 26 nations sat around the table saying, you know, let's get the past behind us and now let's focus on helping the world's newest democracy succeed. And I appreciated the contributions."

The NATO training mission is an important mission because, "the success of Iraq depends upon the capacity and the willingness of the Iraqis to defend their own selves against terrorists."

The president said the meetings were important and he was glad to have attended. "It gave me a chance to say that the relationship between the United States and Europe is a vital relationship, a necessary relationship, an important relationship, and our relationship within NATO is the cornerstone of that relationship."

 

North Korea Poses Double Threat, Rumsfeld Says


By John D. Banusiewicz
American Forces Press Service

NICE, France, Feb. 10, 2005 – With regard to nuclear weapons, North Korea poses a two-fold threat, Defense Secretary Donald H. Rumsfeld said here today.

During a news conference at NATO's informal meeting of defense ministers, the secretary said that country has had a behavior pattern of being one of the world's leading proliferators of ballistic missile technology.

North Korea's proliferation pattern makes it a "worrisome" threat, Rumsfeld said, noting the country also has a history of violating international agreements.

The second aspect of the threat, he said, stems from North Korea's leadership. "Given their dictatorial regime and the repression of their own people, one has to worry about weapons of that power in the hands of leadership of that nature," he said. "I don't think that anyone would characterize the leadership in that country as being restrained."

The secretary was careful to point out that he can't confirm authoritatively that North Korea has nuclear weapons. "I'm told that today in the press they indicated they do, but they've indicated other things from time to time that haven't necessarily proved out," he said.

Rumsfeld said some intelligence reports indicate the claim is true. "I know there are countries whose intelligence (estimates) say that they have them, and they say that they have them, and they may have them," he said, "but I don't want to confirm that because I just can't do that."


Homeland Security One Year Later

By Sgt. 1st Class Doug Sample, USA
American Forces Press Service

WASHINGTON, February  2004 -- The Department of Homeland Security will turn 1 year old March 1, but the past year has not been without challenges, one official said today.

Janet Hale, homeland security undersecretary for management, told members of the Armed Forces Communications and Electronics Association that the past year has been extraordinary and that standing up the department has been one of the "largest management challenges the federal government has ever seen."

Hale was the keynote speaker for the opening day of AFCEA's 2004 Homeland Security Conference here. She said when the department was stood up in March 2003, some 180,000 employees had to be "fired, then rehired" and that 22 agencies, including the Coast Guard, had to fit under one umbrella. Hale noted that over the past year the department set out to merge and create new organizations with new capacities better integrated for the department's post- 911 mission.

"When you look back over the last year, she pointed out, "we are thrilled about what we've accomplished, but far more thrilled about where we are going."

She offered an example from customs and border protection area, where there is now one face at the airport "that will not be an INS line, not a customs line, not an agricultural line, but one face, one set of missions."

Hale also pointed to several major initiatives undertaken by the department. She said the department has taken "steps forward" to better communicate with the public through "information sharing," an effort she added would enable the public to be more prepared. She called this initiative a cornerstone of the department and one that Homeland Security Secretary Tom Ridge cares tremendously about.

Hale said that in the next three to four months the department plans to have in place a secure communications network that will operate between state governor offices across the country. The network will offer two-way interactive secure video conferencing.

She said the department has also moved forward with the creation of several public web domains such as Ready.gov, which also offers information in Spanish, and DisasterHelp.

Hale said the nation's preparedness against a terrorist attack is "a national problem with national partners." "From the front line of the citizens, to the corporate board rooms, to the conference rooms inside the department, to the caucus rooms on Capitol Hill," she explained, "this is a partnership that we are all engaged in strongly."

Biography:
Homeland Security Secretary Tom Ridge

Janet Hale

Related Web Sites:

Department of Homeland Security
DisasterHelp
Ready.gov

Related AFPS Articles:
Ridge Announces New System, Database
President Says America Is Making Progress in War on Terror